Privacy Policy

Last Updated: 2 August 2026

At Susho, accessible through www.susho.co, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, request a quotation, purchase a product, or otherwise interact with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile or telephone number
• Company or organization name
• Billing and shipping information
• Project location
• Product interests and requirements
• Enquiry and quotation details
• Messages, drawings, specifications or documents submitted to us
• Order and transaction information
• Communication preferences

When you browse our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages visited, approximate location and website interaction information.

2. How We Use Your Information

Susho may use the information collected through www.susho.co to:

• Respond to enquiries and consultation requests
• Prepare quotations and project proposals
• Process and manage orders
• Provide requested products and services
• Coordinate project execution, delivery and installation
• Provide customer and after-sales support
• Communicate order, enquiry or project updates
• Improve our products, services and website experience
• Maintain business and transaction records
• Prevent fraudulent or unauthorized activities
• Send promotional communications where permitted
• Meet legal, regulatory, accounting and compliance obligations

We aim to collect and use personal information only for legitimate business purposes and in accordance with applicable laws.

3. Product Enquiries and Quotations

When you submit an enquiry for Susho products or services, we may use the information provided to understand your requirements and contact you regarding products, pricing, customization, technical specifications, site requirements, quotations or project execution.

Where necessary, information may be shared internally with relevant sales, design, engineering, production, logistics or installation teams to fulfil your requirements.

4. Orders and Payments

If online purchasing or payment facilities are available through www.susho.co, information necessary to process your transaction may be securely shared with authorized payment gateways, banking partners and payment service providers.

Susho does not ordinarily store complete debit card, credit card, UPI PIN or online banking credentials on its own servers where transactions are processed through an independent payment gateway.

Payment providers may process your information according to their respective privacy policies and security practices.

5. Cookies and Similar Technologies

www.susho.co may use cookies and similar technologies to provide website functionality, remember user preferences, understand website usage, measure performance and improve the visitor experience.

Cookies may include:

Essential Cookies – Required for website functionality, security, shopping cart and other essential features.

Analytics Cookies – Help us understand how visitors interact with the website.

Functional Cookies – Remember preferences and improve website functionality.

Marketing Cookies – May be used to measure advertising campaigns and provide relevant marketing communications where applicable.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

Susho may use reputable third-party platforms and service providers for purposes such as:

• Website analytics
• Website hosting and content delivery
• Email communication
• Customer relationship management
• Payment processing
• Shipping and logistics
• Website security
• Advertising and remarketing
• WhatsApp or other customer communication services

These service providers may process limited information necessary to provide their respective services.

7. Sharing of Personal Information

Susho does not sell or rent your personal information to third parties.

We may share information with trusted third parties where reasonably necessary to operate our business, including service providers, payment processors, logistics providers, installation partners, technology providers, professional advisers and government or regulatory authorities where required by law.

8. Data Security

Susho takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or digital storage system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships, maintaining transaction records, resolving disputes and satisfying applicable legal, tax, accounting and regulatory obligations.

Information that is no longer required may be securely deleted, anonymized or otherwise disposed of.

10. Your Rights and Choices

Subject to applicable laws and regulations, you may have certain rights concerning your personal information, including rights relating to:

• Access to your personal information
• Correction or updating of information
• Erasure of information where applicable
• Withdrawal of consent
• Grievance redressal

Requests may be subject to identity verification and applicable legal or record-retention requirements.

11. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, Susho may communicate with you regarding new products, collections, offers, projects, events and other relevant information.

You may request to stop receiving promotional communications at any time through an available unsubscribe option or by contacting us.

Transactional, order-related, project-related or legally required communications may continue where necessary.

12. Third-Party Links

www.susho.co may contain links to external websites, social-media platforms or third-party services.

Susho is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Children’s Privacy

Our products and services are primarily intended for adults and businesses.

We do not knowingly seek to collect children’s personal information through our general website enquiry or commercial processes. Where applicable, such information will be handled in accordance with applicable law.

14. E-Commerce and Consumer Protection

Where products or services are offered or sold online, applicable consumer protection and e-commerce laws and regulations may apply.

Susho strives to maintain transparent information regarding its products, pricing, enquiries, orders, payments, delivery and customer service in accordance with applicable requirements.

15. Changes to This Privacy Policy

Susho may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Susho
Website: www.susho.co
Email: [support@susho.co]
Phone: [+91 90230 99369]
Business Address: [Insert Complete Business Address]

For privacy-related grievances:

Grievance / Privacy Contact: [Name or Designation]
Email: [Privacy / Grievance Email Address]
Phone: [Contact Number]

© 2026 Susho. All Rights Reserved.